Digital services require a clear and fair policy, especially in a workflow built entirely online. This policy outlines how refunds, revisions, and cancellations are handled for all virtual products and services provided by Pet Photography Gallery.

Full refunds are available for services purchased but not yet started. This includes any product that has not entered the editing queue, scheduling process, or preparation phase. Once work begins—such as file review, initial editing, or live session setup—refund eligibility transitions to a partial or revision-based structure.

In cases where a live virtual session is booked, cancellations must be requested at least 24 hours in advance to qualify for a full refund. Sessions canceled within 24 hours may qualify for a partial refund or a free rescheduling opportunity, depending on the circumstances.

Digital products that involve custom work—such as edited photos, illustrations, or designed albums—are not eligible for full refunds after initial drafts are delivered. Revision requests are supported to ensure the final result aligns with customer expectations. If a technical issue prevents successful file delivery, replacements or corrected versions will be provided at no additional cost.

Concerns or requests related to refunds, service quality, or delivery issues are handled through direct customer support. A response is typically provided within one business day to resolve the matter quickly and professionally.